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River Ranch Villa Lifetime Warranty Policy

Our commitment to quality and customer satisfaction extends beyond the installation process. This document outlines the comprehensive terms and conditions of our lifetime warranty program for all auto glass installations and repairs.

Warranty Coverage

What Our Lifetime Warranty Covers

River Ranch Villa provides a lifetime warranty on all windshield and auto glass replacements for as long as you own your vehicle. Our warranty covers:

  • All materials used in the installation (glass, moldings, adhesives)
  • All workmanship related to the installation process
  • Water and air leaks resulting from improper installation
  • Defects in materials that affect functionality or safety
  • Adhesive failures or improper bonding
  • Stress cracks that occur from improper installation (not impact-related)

Chip Repair Warranty

For windshield chip and crack repairs, we provide a warranty that covers:

  • The integrity of the repair for the lifetime of your windshield
  • Protection against the repaired area spreading or cracking further
  • One free re-repair attempt if the initial repair does not meet quality standards

If a repaired area fails and cannot be re-repaired, we will apply the full cost of your original repair toward a complete windshield replacement.

RV and Specialty Vehicle Coverage

For recreational vehicles (RVs), commercial vehicles, and specialty vehicles, our warranty is transferable to subsequent owners, adding value to your investment. The same comprehensive coverage applies to all vehicle types, with specific considerations for the unique glass requirements of larger vehicles.

Warranty Limitations and Exclusions

While our warranty is comprehensive, certain situations fall outside the scope of coverage:

  • Damage caused by accidents, impacts, or road debris after installation
  • Damage resulting from extreme weather events (hail, severe storms)
  • Glass breakage or damage due to vandalism or theft
  • Pre-existing damage not related to our installation
  • Normal wear and tear of window components
  • Damage resulting from improper vehicle maintenance or abuse
  • Consequential damages (such as interior damage from leaks that were not promptly reported)
  • Damage occurring during car wash visits using automated equipment

ADAS Calibration Considerations

For vehicles equipped with Advanced Driver Assistance Systems (ADAS), our warranty covers the proper positioning and installation of the windshield. However, please note:

  • The warranty does not cover the functionality of ADAS features themselves
  • Proper calibration is required after windshield replacement to maintain warranty validity
  • If calibration is declined at the time of installation, warranty coverage may be limited

We strongly recommend following manufacturer guidelines for ADAS calibration to ensure both warranty coverage and vehicle safety.

Warranty Claim Process

How to Submit a Warranty Claim

If you experience any issues with your auto glass installation or repair, please follow these steps to initiate a warranty claim:

  1. Contact River Ranch Villa at (520) 487-2921 or email langstonlowery@riverrvglass.com
  2. Provide your original invoice number or vehicle information for verification
  3. Describe the issue you're experiencing in detail
  4. If possible, provide photos of the problem area
  5. Schedule an inspection at our facility or request mobile service

We respond to all warranty claims within 24 business hours and strive to resolve valid claims as quickly as possible.

Claim Assessment

Our technicians will assess the reported issue through either:

  • Review of customer-submitted photos
  • In-person inspection at our facility
  • On-site inspection through our mobile service

If the issue is determined to be covered under warranty, repairs or replacements will be performed at no cost to you.

Warranty Service Options

For valid warranty claims, you can choose from:

  • In-shop service at our Mammoth, AZ location
  • Mobile service at your home or workplace (within our service area)

Our goal is to make the warranty fulfillment process as convenient as possible while maintaining our high-quality standards.

Maintaining Your Warranty

Warranty Validity Requirements

To maintain the validity of your lifetime warranty, we recommend:

  • Following proper care instructions provided at installation
  • Waiting the recommended time before washing your vehicle (typically 24-48 hours)
  • Reporting any issues promptly to prevent further damage
  • Keeping your original invoice or work order for reference
  • Following manufacturer guidelines for vehicle maintenance

Documentation

While we maintain records of all installations, we recommend customers keep:

  • A copy of your original invoice
  • Any warranty documentation provided at installation
  • Records of any subsequent warranty service

These documents can expedite the warranty claim process if service is needed.

Our Quality Standards

River Ranch Villa's lifetime warranty is backed by our commitment to quality in every aspect of our service:

  • We use only OEM or OEM-equivalent glass that meets or exceeds safety standards
  • Our technicians are certified and regularly trained on the latest installation techniques
  • We follow Auto Glass Safety Council (AGSC) and AGRSS guidelines
  • We use premium urethane adhesives with proper curing procedures
  • Our installation process exceeds minimum industry standards
  • We maintain specialized equipment for proper ADAS calibration when required

These quality measures allow us to confidently offer one of the most comprehensive warranty programs in the industry.

Frequently Asked Warranty Questions

Is the warranty transferable if I sell my vehicle?

For standard passenger vehicles, the warranty is non-transferable and applies only to the original owner. For RVs and commercial vehicles, the warranty is transferable to subsequent owners.

How quickly will warranty work be completed?

We prioritize warranty claims and typically schedule service within 1-3 business days, depending on your location and the nature of the issue.

Do I need my original paperwork to make a warranty claim?

While having your original invoice expedites the process, we can locate your installation records using your vehicle information if necessary.

Will I need to pay anything for warranty service?

No. Valid warranty claims are addressed at no cost to you. This includes both materials and labor.

What if I'm no longer in the Mammoth, AZ area?

If you've relocated outside our service area, contact us to discuss options. In many cases, we can coordinate with affiliated service providers to honor our warranty.

Contact Us About Warranty Service

If you have questions about our warranty or need to submit a claim, please contact us:

  • Phone: (520) 487-2921
  • Email: langstonlowery@riverrvglass.com
  • Address: 88910 E River Ranch Rd, Mammoth, AZ, 85618

Our customer service team is available Monday through Friday, 8:00 AM to 5:00 PM, and Saturday by appointment.

For emergency assistance outside regular business hours, please call our main number and follow the prompts for urgent service.

This warranty policy was last updated March 2025 and supersedes all previous warranty terms. River Ranch Villa reserves the right to modify these terms for future installations, though any changes will not affect existing warranty coverage.